Welcome to the SENEC website. We are happy that you are interested in our products and services. In this Privacy Statement, we – SENEC Australia – provide information regarding the processing of your personal data in the context of use of our website.
We take the protection of your personal data very seriously. We handle your personal data confidentially and in accordance with legal data protection requirements.
Personal data is information that relates to an identified or identifiable person. This includes details that make it possible to draw conclusions as to your identity, such as your name, telephone number, address or email address. Statistical data that we collect when you visit our website and which cannot be associated with you personally does not represent personal data.
Please note that other privacy statements may apply in addition to this Privacy Statement. If this is the case, we will refer you to these more specific privacy statements prior to the processing of your personal data.
1. Data controller and data protection officer
The data controller responsible for the processing of your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) is:
Address: 10/59 Walters Drive, Osborne Park 6017
Tel.: 1300 360 320
Email: [email protected]
You can contact us at any time with any questions regarding data protection using the contact details listed above. If you have questions for our data protection officer, you can contact them by writing to the above postal address (marking your letter “FAO data protection officer”) or via email to the above email address.
2. Data processing on our website
2.1 Accessing our website/access data
Whenever you access our website, your browser automatically transmits data to enable your to visit our website. We record this data automatically. The access data includes in particular:
- IP address,
- date and time of the request,
- address of the accessed webpage
- the website from which you have accessed our website (referrer URL),
- information about the browser you are using and your operating system,
- the language and version of your browser software,
- time-zone difference to Greenwich Mean Time (GMT),
- contents of the request (specific page),
- access status/HTTP status code, and
- the volume of data transferred.
The collection of this data is necessary for us to be able to display our website to you and to ensure the ongoing stability, functionality and security of our systems. Access data is also stored in log files for these purposes. The information stored in the log files does not enable any conclusions to be drawn as to your identity. The legal basis for this processing is our legitimate interest in providing our website in accordance with Article 6(1)(f) GDPR.
2.2 Getting in contact and consultation agreement
We offer you various ways to contact us.
If you are interested in our products and would like to receive a detailed consultation, you can send us your information using the contact form for interested parties on our website. This requires the conclusion of a consultation agreement. In the contact form, we ask for the information needed for an initial consultation. You also have the option to upload photos. These photos enable us to provide a more tailored quotation and advise you with greater specificity to your case. We would be happy to call you back to discuss whether the product would make financial sense for you and to answer any other questions you have. The legal basis for processing is the consultation agreement in accordance with Article 6(1)(b) GDPR. If you would like an on-site consultation with a view to purchasing our products, we can then forward your data on to one of our competent specialist partners, who will then contact you directly. The legal basis for the disclosure of your data to one of our specialist partners is your consent in accordance with Article 6(1)(a) GDPR.
If you are the owner of an installation company and would like to include our products in your range as one of our specialist partners, you can contact us using the contact form for specialist partners. In the contact form, we ask for key data about your business. The legal basis for the processing of your personal data is your consent in accordance with Article 6(1)(a) GDPR.
You can also contact us by email. Data transmission via email is usually unencrypted. You must take your own security measures in order to ensure the confidentiality of your message if you choose to contact us via email. You can also call us. Our service staff will be happy to handle your request. We will use the data you provide to us in accordance with the purpose for which you contacted us.
If you contact us via email or telephone, the legal basis for data processing depending on the content of your enquiry is Article 6(1)(b) GDPR or Article 6(1)(f) GDPR. We will delete any data you provide to us once the respective purpose has been fulfilled.
In order to process your data after you have contacted us using a form on our website, we use the System Dynamics 365 customer relationship management system provided by Microsoft Ireland Operations Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland.
You can find more information about how Microsoft uses your data in the MicrosoftPrivacy Statement.
2.3 My Senec
As the operator of a Senec.Home solution, you have the option to use your login details to register with My Senec. You will receive your login details from us in the course of registration of your Senec.Home solution.
2.4 Orders, tariffs (SENEC.Cloud)
If you wish to purchase electricity from us, you can request an offer from us via the order form. In the order process, information required to produce an offer (e.g. your name, address, current electricity supplier, consumption) will be recorded. You can find further information regarding the processing of your personal data in relation to your electricity supply contract in the SENEC.Cloud Privacy Statement.
Our Careers page provides information about current vacancies in our company. If you apply for a position with us, we will collect your data to the extent necessary to implement the application process. You can find further information about the processing of your data in the context of use of our career portal and data processing in relation to the application process in the corresponding privacy statement.
2.6 Use of essential cookies
- for login authentication,
- for load distribution,
- to save your language settings
- to note that an information notice on our website has been displayed to you – and thereby prevent the same notices being displayed again in future.
Most browsers are configured to accept cookies as standard. However, you can configure your browser’s settings so that it rejects cookies or only saves them following your prior approval. If you reject cookies, it is possible that not all functions of our website will function as intended.
If we process your personal data from cookies, the legal basis for this is our legitimate interest in making these functions on our website available to you in accordance with Article 6(1)(f) GDPR.
2.7 Transfers to third countries
Insofar as we transfer data to a third country (i.e. outside the European Union (EU) and the European Economic Area (EEA)), we do so only in accordance with legal requirements.
Subject to obtaining your explicit consent, or insofar as it is contractually or legally necessary, we only transfer data to countries for which the EU Commission has issued an adequacy decision or on the basis on adequate guarantees, such as contractual obligations through the EU Commission’s standard contractual clauses, corresponding certifications or binding internal data protection regulations (Articles 44 to 49 GDPR).
The level of data protection in the USA is not equal to that in the EU. This means that, in the case of a data transfer to the USA, the US authorities and in particular the intelligence services can access and analyse personal data. For you as the data subject in the context of this processing, there is no effective legal protection against this access, meaning that it may not be possible to exercise rights under European Union law. In giving your consent to the transfer of data to third countries, you hereby consent to this.
You can find detailed information about the cookies we use in our cookie notices.
The legal basis for the associated data processing is your consent in accordance with Article 6(1)(a) GDPR. Once you have given your consent, you can revoke it again at any time via our cookie settings.
2.8.1 Google Analytics
To this end, we have supplemented Google Analytics on our website with the code “anonymizeIP” in order to ensure the anonymised collection of IP addresses.
Google will process the information collected by the cookies in order to analyse your use of the website, compile reports about website activities for the website operator and provide other services associated with use of the website and the internet.
2.8.2 Google Display & Video 360 and Google Campaign Manager 360
You can find general information about data protection at Google at https://policies.google.com/privacy?hl=en.
Our website uses Hotjar, a web analysis servers provided by Hotjar Ltd., Elia Zammit Street 3, St Julians’s STJ 1000, Malta (“Hotjar”).
Hotjar is used to generate so-called heat maps. Heat maps are graphical representations of statistics about mouse movements and clicks on our website, which allow us to analyse our website based on your user behaviour. This enables us to identify which functions on our website are used often and thereby further improve our website. However, your IP address will be truncated prior to the analysis of usage statistics, so that no conclusions can be drawn as to your identity. In addition to mouse movements and clicks, information about your operating system, browser, incoming and outgoing referrals (links), geographic origin and the type and resolution of your device is analysed for statistical purposes. This information is pseudonymised and is not disclosed to third parties by us or by Hotjar. The data entered into fields in forms on our websites is shielded and is not recorded by Hotjar.
You can find further information about this in the Hotjar privacy information.
The legal basis for the associated data processing is your consent in accordance with Article 6(1)(a) GDPR. Once you have given your consent, you can revoke it again at any time via our cookie settings.
The collected data may include in particular
- the IP address of your device,
- the date and time you accessed our website,
- the ID of a cookie,
- the device identifier for mobile devices, and
- technical information about your browser and operating system.
Alternatively, you can make general changes to this effect on the TrustArc and Your Online Choices websites. These sites allow you to enable or prevent the use of tools by numerous advertisers at once. Both sites enable you to use opt-out cookies to deactivate all advertisements for the listed providers at once or, alternatively, to make adjustments to your settings for each provider individually. Please note that after deleting all cookies in your browser or subsequently using a different browser and/or profile, you will need to set another opt-out cookie.
2.9.1 Google Ads
As a Google Ads customer, we also use Google conversion tracking on our website. This is a service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). In the context of this service, a cookie is placed on your computer (“conversion cookie”) if you reach our website via a Google advertisement. This type of cookie loses its validity after 30 days and cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google will be able to use this cookie to identify that somebody clicked on the ad and reached our website that way. As each AdWords customer receives a different cookie, it is not possible to use the cookie to track users on websites of other AdWords customers. The purpose of using conversion cookies is to generate conversion statistics for AdWords customers. As an AdWords customer, we only learn the total number of users who clicked on our advertisements and were forwarded to a page with a conversion tracking tag.
2.9.2 Google Remarketing and Google Similar Audiences.
If you use a Google account, and depending on the settings in your Google account, Google may connect your browser history with your Google account and use information from your Google account to personalise advertisements. If you do not want Google to allocate your visit to our website to your Google account, you must log out of your Google account before accessing our website.
You can configure your browser to reject cookies as detailed above. In addition, you can deactivate the “Personalised ads” interface in Google’s advertisement settings . In this case, Google will only display general advertisements not selected using the information collected about you.
2.9.3 Facebook Custom Audience and Facebook Connect
Our websites use conversion and retargeting tags (also known as “Facebook pixels”) provided by the social network Facebook, a service provided for users outside the USA and Canada by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) and for all other users by Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA (“Facebook”), for marketing purposes. We use Facebook pixels to analyse the general use of our website and understand the efficacy of Facebook advertising (“conversion”). In addition, we use Facebook pixels to display personalised ads to you based on your interest in our products (“retargeting”). To this end, Facebook processes data that the service provider collects using cookies, web beacons and comparable storage technologies on our website.
The data generated in this context may be transferred by Facebook to a server in the USA for analysis and stored there.
If you have a Facebook user account and have given Facebook your consent via the privacy settings in your account, Facebook may connect the information about your visit to our website with your user account and use it to display targeted Facebook ads. You can view and amend the privacy settings of your Facebook profile at any time. If you do not have a Facebook user account, you can prevent data processing by Facebook by confirming the deactivation switch for the provider “Facebook” on the aforementioned TrustArc website. If you deactivate data processing by Facebook, Facebook will only display general Facebook ads not selected using the information collected about you.
You can find further information in the FacebookData Policy.
Our website uses technology provided by LinkedIn Inc., 2029 Stierlin Ct. Ste. 200 Mountain View, California 94043, USA (“LinkedIn”). Conversion tracking technology makes it possible to display personalised advertising to you. In addition, we receive advertising activities from LinkedIn based on your interaction with our website. This is why a LinkedIn insight tag is integrated on our website. This insight tag provides insight into post-click and view-through conversions for our LinkedIn advertising campaigns.
The LinkedIn insight tag facilitates the recording of data about visitors to our website (URL, referrer URL, IP address, device and browser information, time stamp). In this context, IP addresses are truncated or hashed where used in order to reach members across different devices.
Our website uses technology provided by Outbrain UK Ltd., 5 New Bridge Street, London, EC4V 6JA, UK (“Outbrain”) which enables us to refer our users to further content that may be of interest to them on our website and on third-party websites. The reading recommendations from Outbrain, which are integrated e.g. below an article, are determined on the basis of content read by previous users. This additional interest-based content used to display this uses Outbrain cookies that are stored on the user’s device. In editorial and technical terms, the content displayed in the Outbrain widget is automatically controlled and provided by Outbrain.
To this end, Outbrain collects the following data in addition to a UUID: (i) IP address (anonymised in line with industry standard); (ii) user-agent data: device type (e.g. iPhone), browser type (e.g. Chrome), operating system, e.g. iOS); (iii) the pages visited; (iv) the time of the visit and (v) the referrer URLs and other information normally transmitted with HTTP requests.
2.9.6 Microsoft Advertising (formerly Bing Ads)
In addition to revoking your consent, you also have the option of deactivating personalised advertisements with Microsoft Advertising or using the ad settings in your Microsoft account.
Microsoft Advertising uses the following cookies for the purposes and durations stated below:
- “_uetsid” for 24 hours (session ID; collects data about user behaviour on numerous websites in order to present more relevant advertising; this also enables the website to limit the number of times that the same advertisement is displayed);
- “_uetvid” for 16 days (visitor recognition and usage analysis in order to present relevant advertisements based on the user’s preferences);
- “MUID” for 1 year (usually used by Microsoft as a unique user ID. This cookie facilitates user tracking by synchronised the ID in numerous Microsoft domains with the aim of enabling user recognition, usage analysis and displaying personalised advertising).
The following information in local storage is stored by Microsoft Advertising:
- “_uetsid” and “_uetvid” (the same purposes as the corresponding cookies);
- “_uetsid_exp” and “_uetvid_exp” (information regarding cookies’ expiry date).
You can find further information on the help pages for Microsoft Advertising and in the Microsoft Privacy Statement.
2.10 Provision of videos on the website
Our website features integrated videos that are saved on YouTube and can be viewed directly on our website. YouTube is a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If you watch these videos, Google will be informed of this. If you are logged in, the information about the video you have watch will be directly allocated to your Google or YouTube account. If you do not want this to happen, you must log out before playing the video. Google stores your data and may use it for the purposes of advertising, market research and displaying its own websites in line with users’ needs. This analysis takes place even for users who are not logged in.
As detailed above, you can configure your browser so that it rejects cookies or prevent the collection and processing of data generated by cookies based on your use of this website by changing your Google advertising settings and deactivating the ”Ad personalisation” interface. In this case, Google will only display general advertisements not selected using the information collected about you, including in the context of YouTube.
The legal basis for the processing of data in the context of displaying YouTube videos is Article 6(1)(f) GDPR, based on our legitimate interest in the integration of video and image content.
2.11 Provision of maps on our website
The legal basis for this – unless otherwise stated – is your consent in accordance with Article 6(1)(a) GDPR, which you can provide via the cookie banner or in the tool itself by permitting its use via the two-click solution. You can revoke your consent at any time (see section on “Right of revocation and right to object”).
3 Social media
Our webpages contain links to external websites.
We operate a page (fan page) on the social network Facebook, which is provided for users outside the USA and Canada by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) and for all other users by Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA (“Facebook”). We share responsibility for this with Facebook and operate the page to communicate with followers (such as our customers and interested parties) and inform them about our products and services.
In this context, we may receive statistics from Facebook regarding the use of our fan page (e.g. information about numbers, names, interactions such as likes and comments, and collated demographic and other information and statistics). You can find further information about the type and scope of these statistics in the Facebook information on page statistics. Further information about respective responsibilities is available in the information about page insights. The legal basis for this data processing is Article 6(1)(f) GDPR based on our legitimate interest as outlined above.
If we receive personal data in the process of operating the fan page, you are entitled to the rights outlined in this Privacy Statement. If you would like to assert your rights vis-à-vis Facebook, you can contact Facebook directly. Facebook knows the details of the platform’s technical operation and associated data processing as well as the specific purposes for data processing, and can implement corresponding measures upon request if you exercise your rights. We would be happy to assist you in exercising your rights insofar as we are able to do so and will forward your requests to Facebook.
3.6 Disclosure of data and use of service providers
We only disclose personal data to third parties when this is necessary for the aforementioned purposes and legally permitted or if you have given your consent to this. In addition to the recipients specified above, we also engage other service providers (processors) in order to fulfil our obligations. The following recipient categories may receive data:
- IT service providers
- Survey and polling companies
- Call centres
- Marketing companies
- Analysis specialists
- Document and data carrier disposal companies
- Public authorities
- Conservators and people with the authority to act as proxy
Senec GmbH is part of the EnBW Group and cooperates with other companies in the corporate group in certain areas based on the division of labour. Personal data is only transferred to other companies in the corporate group in cases where there is a legal basis for doing so and it is necessary to do so for one of the aforementioned purposes.
3.7 Transfer outside of the European Economic Area
We also transfer your data to service providers and vicarious agents who are located in third countries and perform data processing there. An adequate level of data protection is ensured in all cases. Our service providers in third countries are also contractually obligated to follow our instructions. If you would like a copy of the guarantees demonstrating an adequate level of data protection, you can contact us using the contact details provided above.
3.8 Storage duration
In principle, we only store personal data for as long as necessary to fulfil the contractual or legal obligations for which we collected the data. We then delete the data immediately unless we require the data until the expiry of the statutory period of limitation for evidential purposes in relation to civil claims or due to legal retention requirements.
For evidential purposes, we must retain contractual data for three years starting from the end of the year in which the contractual relationship with you ends. Any potential claims become statute-barred at this point in time at the earliest in accordance with the statutory limitation period.
Even after this point, we still need to store some of your data for bookkeeping reasons. We are obligated to do so based on statutory documentation requirements set out in the German Commercial Code (HGB), the German Fiscal Code (AO), the German Credit Services Act (KWG), the German Money Laundering Act (GwG) and the German Securities Trading Act (WpHG). The document retention periods set out therein are two to ten years.
3.9 Your rights
You have the right of access to information regarding the processing of your personal data. We will then explain the data processing to you and give you an overview of the data we have stored about you. If the data we have stored is incorrect or no longer up to date, you can instruct us to correct this data. You can also demand the deletion of your data. If deletion is not possible due to other legal requirements, the processing of your data will be limited so that it is only available for statutory purposes. You can also instruct us to restrict the processing of your personal data if, for example, you have doubts as to the accuracy of this data. You also have the right to data portability, which means that, upon request, we will give you a digital copy of the personal data you provided to us.
You can contact us using the contact details above to assert your rights at any time. This also applies if you would like copies of guarantees to demonstrate an adequate level of data protection.
You have the right to revoke previously issued consent at any time. This will result in the data processing that was based on your consent not continuing in future. Revocation of consent will not affect the lawfulness of the processing conducted prior to revocation based on your consent.
If we process your data on the basis of legitimate interests, you can lodge an objection to the processing of your data at any time based on reasons arising from your specific situation. In the case of an objection to data processing for the purpose of direct marketing, you have a general right to object that we will implement without the need for you to specify reasons.
An informal message sent to the above contact details is sufficient to asset your right of revocation or right to object.
In addition, you can file a complaint with the competent data protection supervisory authority. You can exercise this right with a supervisory authority in the member state in which you reside, in which you work, or in which the alleged violation was committed. In Saxony, where SENEC GmbH is based, the competent supervisory authority is: Der Sächsische Datenschutzbeauftragte, Devrientstrasse 5, 01067 Dresden, Germany.
3.10 Amendments to the Privacy Statement
We update this Privacy Statement from time to time, such as when we make changes to our website or when statutory or official requirements and regulations change.
Version: 1.5 / Date: April 2022